Effective Date: March 26, 2025

At Tele Anacoana LLC (TATV Solutions), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and communicate with us—including via SMS/text messaging.

1) Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and other contact details you provide.

Technical Information: IP address, browser type, device information, operating system, and related analytics collected through cookies or similar technologies.

Usage Data: Information about how you use our website and services (pages viewed, time spent, features used).

Transaction Information: If you purchase services, we may collect payment-related details and transaction history (processed through secure payment providers where applicable).

Communication Data: Records of your communications with us (email, forms, calls, and SMS), including message content and delivery data.

2) How We Use Your Information

We use your information to:

Provide, operate, and maintain our services.

Respond to inquiries and provide customer support.

Improve our website, services, marketing, and customer experience.

Process transactions and deliver purchased services.

Send service-related updates, reminders, and informational communications.

Comply with legal obligations and protect against fraud or misuse.

3) SMS/Text Messaging (A2P Compliance)

SMS Use Case Description

If you provide your mobile number and opt in, TATV Solutions may send SMS/text messages related to our services, such as:

Appointment confirmations and reminders

Service updates and project notifications

Account-related messages (e.g., request status, scheduling, support follow-ups)

Limited promotional or informational messages (only if you opted in to receive them)

Message frequency may vary depending on your interactions and requested services.

Opt-In / Consent

By submitting your phone number through our forms, booking tools, or other opt-in methods, you agree to receive text messages from TATV Solutions at the number provided. Consent is not a condition of purchase.

Opt-Out Instructions

You can stop receiving SMS messages at any time by replying:

STOP (You may receive one final confirmation message.)

To re-subscribe, reply:

START

Customer Support Contact

For help, contact us at: [email protected]
(You may also reply HELP to an SMS message for basic assistance.)

Message & Data Rates Disclosure

Message and data rates may apply based on your mobile carrier plan.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Age Restriction

Our SMS program and services are intended for individuals 18 years or older. By opting in, you confirm that you are at least 18.

4) Information Sharing and Disclosure

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

We may share information with subcontractors or service providers strictly to support business operations (e.g., customer service, messaging platforms, technical support).

Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the messaging service and comply with law.

We may also disclose information if required to comply with legal obligations (subpoenas, court orders, lawful requests) or to protect our rights and users.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Remember preferences

Improve site performance

Understand site usage and traffic patterns

You can disable cookies in your browser settings, but some website features may not function properly.

7) Your Rights

Depending on your location, you may have rights regarding your personal data, such as:

Accessing, correcting, or deleting your information

Restricting or objecting to certain processing

Withdrawing consent where applicable

To request assistance, contact: [email protected]

8) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised Effective Date. Please review periodically.

9) Contact Us

If you have questions about this Privacy Policy or our SMS program, contact:
Tele Anacoana LLC (TATV Solutions)
Email: [email protected]